You have the right to cancel your order up to 14 days after receipt without giving any reason. You have another 14 days after cancellation to return your product. You will then be credited for the full order amount including shipping costs.

Only the return costs from your home to the store are for your own account. These costs are approximately €7.20 per package (within the Netherlands), for the exact rates please consult the website of your carrier. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and - if reasonably possible - in its original condition and packaging.

To exercise this right, please contact us at info@alzheimer.shop. You will then receive a return form from us to enclose with the return. We will then refund the order amount due within 14 days after notification of your return provided the product has already been received in good order. Below is the return address.

Return address
Alzheimer.Shop (OER Holland B.V.)
Van Cleeffkade 15
1431BA Aalsmeer
The Netherlands